Frequently Asked Questions
Is this an official Cobblestone website?
It sure is! Our main site is cobblestone.com, but we do have some features and information exclusive to Colorado Cobblestone members available here too.
I received an email or text from Cobblestone, but I've never heard of you. Why am I receiving these messages?
Cobblestone Car Wash is in the business of being the leader in quality, service, and value, and so to bring our services to you we sometimes acquire existing car washes that you may have visited in the past.
We aim to elevate the services offerred at these locations, and hope that you will come back to try the wash again.
In an effort to encourage you to come check us out, if you had a membership with a car wash we have acquired, we will sometimes give away free washes or a promotional membership. As a result our system may send you automated messages. We apologize for any issue the emails or texts may have caused you, and if you'd like to be sure you don't receive any more, please contact our Customer Service Team by filling out our contact form here: Contact Cobblestone Auto Spa
What if the email or text said something about a declined card? Am I being charged?
If the email or text mentioned a declined card, but you've never visited a Cobblestone location, you are not being charged and there's a good chance we've given you a promotional membership. The notification is there to let you know you will lose out on your promotional membership if you don't update your credit card.
The card declined notification is actually a feature we use to improve our member's experience by notifying them before they lose out on their promotional pricing, and we apologize if the emails or texts have inconvenienced you.
These notifications will automatically stop 20 days after the expiration of your promotion, but if you're not interested in the promotion and would like to stop receiving notifications, please reach out to our Customer Service Team by filling out our contact form here: Contact Cobblestone Auto Spa